In the event a customer wishes to cancel an existing order, there may or may not be a cancellation fee.
– If the payment is not paid, the order is still pending, there is no cancellation fee chargeable.
– If the order has been received and the payment has been processed by Paypal, then a service fee will be deducted; This fee will be 25% of total amount charged and refunded, with a minimum $25.00 which will be deducted from the refund amount. This fee covers the additional manpower & costs we incur when we charge and then credit a cancelled order.
– If an order has been processed and packed to ship, it may not be possible to cancel that order.
– If an order has been shipped then ALL return fees will be at the customer’s expense.